IT support for SMEs in French-speaking Switzerland
IT support that supports your teams on a daily basis
Based in Lausanne, Nimag supports your teams with level 1 and 2 IT support, tailored to your software, access, workstations and network.
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The right level of expertise for every request
Level 1 support — Day-to-day assistance from your teams
Your first point of contact for IT requests. Our team is here to listen, perform initial checks and help you with any necessary procedures.
- Sign-in help and password reset.
- Assistance with email and business software.
- Common workstation and printer settings.
- Escalation to level 2 when the request requires additional expertise.
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The right level of expertise for every request
Tier 2 support - In-depth technical expertise
For requests that require further investigation, we carry out an in-depth diagnosis and work on the configurations of your IT environment.
- Technical analysis of software and operating systems.
- Checking network connections and shared resource access.
- Adjustment of advanced workstation and application settings.
- Functional tests and documentation of actions carried out.
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Tailored support for your SME
How do we set it up your IT support?
Rapid assistance and clear guidance for SMEs in French-speaking Switzerland, in four steps.
Understanding your environment
We are reviewing your teams, your professional tools and your organisation.
Define your support
We are defining together the level 1 and 2 services, the schedules and the support procedures.
Set up access and contacts
We are setting up the necessary technical access and letting your staff know how to contact our team.
Supporting your teams on a daily basis
Your staff request support as and when they need it. We handle their requests and keep them updated on their progress.
An initial discussion with Nimag
Let's talk about IT support of your company
Let's take stock of your teams, your tools and your requirements to define level 1 and 2 support tailored to your SME.
- Employees and positions to support.
- Software and access to be managed.
- The desired support hours and methods.
Choose your time slot in the calendar to speak with our team.
Loïc Martinella
What I appreciate most about Nimag is their reliability. No empty promises, just consistent support. When there’s a problem, they’re there. And often, the issue is resolved before we even notice it.
Oskar Mi
Several projects have been carried out in partnership with Nimag for almost twenty years. Competence, reliability, and responsiveness have always been present. Relevant advice and tailor-made solutions, without the aim of selling solutions. I can only recommend.
Arnaud dousse
Very good service and availability. We've been a customer for two years now and are very happy with it. I would gladly recommend.
A team in Lausanne, close to your business
Support that knows your IT environment
We take into account your software, your working habits and your organisation to support your employees on a daily basis.
- Direct interactions with our support team.
- Advice tailored to your company's practices.
- Monitoring that builds on interventions already carried out.
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Our team combines user feedback with level 1 and 2 technical skills. We explain the actions taken and answer your questions so that everyone can use their tools with confidence.
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Discover how other SMEs have found smooth and stress-free IT
These three examples show, very simply, how structured support can reduce interruptions, secure daily life, and finally bring peace of mind.
IT support for SMEs in Western Switzerland
Let's empower your teams the support they need
Let's discuss your tools and organisation to define a level 1 and 2 support service tailored to your company.
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